SHIPPING

How long will it take for my package to arrive?

How your order ships can depend on the size of the package, seasonal fluctuations and many other factors. To get the best estimate, please review the below information compared to the method shown at check out.

As a rule of thumb, standard shipping can take 5-10 business days. Expedited 2-Day shipping will take two days, after processing. 

SERVICES:

UPS

• Does not deliver to PO Boxes
• UPS Mail Innovations: UPS Mail Innovations is a partnership between UPS and the U.S. Postal Service. UPS handles the initial processing and transportation of the package, and then the final delivery is completed by USPS. Because the package transfers between carriers, tracking updates can sometimes be less frequent or slightly delayed in the system.Most orders arrive within 7–14 business days, but occasional delays can happen—especially around holidays or in high-volume shipping periods.
• UPS Ground: Delivery can be expected within 3 to 5 business days once shipped. Mon-Fri delivery only. Items may arrive in multiple shipments.

DHL

• Does not deliver to PO Boxes
• SmartMail Parcel Plus: Is a partnership between DHL and the U.S. Postal Service. DHL handles the initial processing and transportation of the package, and then the final delivery is completed by USPS. Because the package transfers between carriers, tracking updates can sometimes be less frequent or slightly delayed in the system.Most orders arrive within 5–10 business days, but occasional delays can happen—especially around holidays or in high-volume shipping periods.

FEDEX

• FedEx SmartPost: Most orders arrive within 7–14 business days, but occasional delays can happen—especially around holidays or in high-volume shipping periods.
• FedEx Ground: Delivery can be expected within 3 to 5 business days once shipped. Mon-Fri delivery only. Items may arrive in multiple shipments. Shipping to and from Alaska and Hawaii requires 3–7 business days
• FedEx 2 Day: Delivery can be expected within 2 business days once shipped. Mon-Fri delivery only. Items may arrive in multiple shipments.

USPS

• USPS Standard: Delivery can be expected within 18 to 45 business days once shipped. Mon-Fri delivery only. Items may arrive in multiple shipments.

Please note: Shipping internationally may encounter delays. Shipping arrival dates are subject to carrier delays, especially during peak season. Is not responsible for carrier delays.

Do you offer free shipping?

We currently offer free Standard shipping on orders over $55 (US orders only). Please note the following stipulations:

• Order subtotal must be $55 after any discounts have been applied, and does not include taxes.
• The offer is only valid for Standard Shipping. Depending on your shipping address, your free shipping option may vary.  
• Free shipping will automatically apply if you qualify. Please choose the $0.00 option. No code is necessary. 
• The Chill Pod and Ice Box do not qualify for free shipping as they are required to ship UPS Ground.

I’m sending a gift, will any pricing be included in the package?

The packing slip for your order will not include pricing. Additionally, we offer a gift message option in cart. Personalized orders cannot include Gift Messaging at this time. Please note, all packages will be clearly marked on the outside of the box. Cheers!

How much will shipping cost?

All you need to know about the shipping method you chose!

Please note, international orders ship via DHL. Shipping fees vary depending upon location. Please visit our International FAQs here. 

UPS 

• Does not deliver to PO Boxes
• UPS SurePost and UPS Mail Innovations (UPS Shipping): This no rush, economical option is for orders placed by 1:00pm EST, delivery can be expected within 6 to 10 business days. Mon-Fri delivery only. Items may arrive in multiple shipments.
• UPS Ground: This preferred method of shipping is for orders placed by 12:00pm EST, delivery can be expected within 3 to 5 business days. Mon-Fri delivery only. Items may arrive in multiple shipments.
• UPS 2 Day: For orders placed by 12:00pm EST, delivery can be expected within the following 2 business days. Mon-Fri delivery only. Items may arrive in multiple shipments.
• UPS International Priority (Hawaii Only): For orders placed by 1:00pm EST, delivery can be expected within 2-4 business days. Mon-Fri delivery only. Items may arrive in multiple shipments.
• UPS Overnight: For orders placed by 12:00pm EST, delivery can be expected within 1 business day. Mon-Fri delivery only. Items may arrive in multiple shipments.

USPS

• USPS Standard: For orders placed by 12:00pm EST, delivery can be expected within 18 to 45 business days. Mon-Fri delivery only. Items may arrive in multiple shipments.

SHIPPING RATES

Continental U.S.

Puerto Rico, US Virgin Islands, and Guam

Alaska

Hawaii

Military (Armed Forces Americas)

Where do you ship from?

Our products are designed at our headquarters in Orlando, FL, and manufactured in factories throughout China. All of our factories are audited for best practices with regards to ethics, general safety, and environmental compliances.

All shipments are sent from our warehouse in Atlanta, Georgia.

Do you ship internationally?

As of June 2022, we are now shipping to 200+ countries outside of the United States. When visiting, please click the country flag in the top right-hand corner of the screen. From there you will be able to select your country and currency.

All international sales are final. For any questions regarding international ordering, please visit our International FAQs. 

Please note, shipping international might encounter delays.